Not resolved
1.5
Details
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Staff
Website
0 comments

This is the worst company I have dealt with.From day one there were problems with scheduling.

The customer service and communication is awful. No one will call you back in a timely manner, the computer system they use is very difficult to navigate causing delays and your "project manager" (Roxanne) does little to help. A week long project took almost 2 months to complete. Our counter was mis-measured, we ended up with a flood in my closet and while the construction crew (who are sub-contracted) was wonderful and came back to address issues, getting ahold of anyone in the company was impossible.

They did very little to right the wrongs in this project and made us feel like any problems were our fault. I tried talking to the manager whose only suggestion was to let them do our next project and they will try to do better. Ummm NO THANK YOU!!

We will never use this company again or recommend this company to anyone.We deeply regret our very expensive decision to use Galaxie.

This person wrote the review because of poor customer service of galaxie home remodeling from Galaxie Home and attached photo s. Reviewer claimed that he or she lost $1500 and wants Galaxie Home to offer any options to resolve the issue.

The most disappointing in user's experience was customer service. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.

We collected other reviews about products and/or services offered by Galaxie Home for you to read. This information may help you with your purchase decision.

Had an Experience with Galaxie Home?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like

Premier Pools And Spas - WARNING. Be careful to use the services of this company! Premier Pools And Spas "I was offered a price of $38,800 for my pool construction. Here are the problems I had during my yearlong nightmare: - Deadlines were missed - They started building, then..." Read more THANK YOU RHINO SHIELD OF JACKSONVILLE FOR SATISFYING MY COMPLAINT Rhino Shield of Jacksonville "I am writing this as a review of the work that was conducted on my home last month from Rhino Shield of Jacksonville, Fl. Several months ago, my blood pressure..." Read more Schumacher Homes - It finally got built but..... Schumacher Homes "Flooded basement weekly, sloppy work beyond, constant puddle in garage that I step in daily, because they ignored my request for a drain and 'sloped' the garage, which clearly they..." Read more 50 Floor - Customer Care Review 50 Floor "August 8: salesman and order.August 20: no contact from company. I called and made the order.Sept 7: Installation day.Sept 13: ongoing problems.The installers arrived with ceramic tile, and 3 backer..." Read more Somertime Pool Repair Somertime Pool Repair "I brought a brand new pool heater from them and had them installed September 2015, the pool heater leaking a lot of water after I came back from vacation this..." Read more Miele - Product and service first class Miele "Have had two houses in the past twenty two years. First house dishwasher cook top and double oven. No issues. House from 12 years with counter top dishwasher and convection..." Read more Crazy Beta - Printed t-shirts Crazy Beta "Crazy beta had a really good customer service; they were really polite, quick and easy. I called them asking for mens t-shirts so they will give me the complete information..." Read more Pentair master temp 400 pool heater Pentair "I had this Pentair Master Temp 400 model brand new and paid about $3000 thru a pool repair company, it started leaking within few months, I was thinking it maybe..." Read more